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Frequently Asked Questions

Primarily, we let and manage an array of beautiful flats and houses in the E postcodes. Specifically, our current areas include E1, E2, E3, E8, E13, E14, E20, and SE16.

In accordance with the Consumer Rights Act 2015, our fees are publicly available here. For let and manage, we are comparable to 14% and management only is 6% of annual rent. Currently, we do not charge VAT.

Letting means a tenant-finding service only while a managed service means we will take away the hassle of looking after the property and the tenants. The key difference is that we are your 24/7 contact for your tenants at all times. The differences are detailed in an easy-to-read table found here.

We also have a blog post on the topic of why you need management here.

For our managed service, the cost is 10% of the monthly rent. This includes a rent collection service, whereby we receive the rent from the tenant and deduct our fees and any maintenance/repair costs. The rest of the rent is sent onto you within 7 business days. You may find this article on how to change your agent of interest, because it could be that by the time you want to make a change, you won’t be able to under your contract with your current agent.

We advertise properties on all the major portals, for example Rightmove, Zoopla, Prime Properties, etc. We also give word-of-mouth opportunities to our current tenants who may want to inform their friends and colleagues about an upcoming vacancy.

Yes, you need to declare that you are intending to rent a property and you need permission in writing. Depending on the lender, they can give you a 1- to 2-year permission or will ask you to switch to a buy-to-let mortgage.

There is a difference between landlord duty, obligation and responsibility but the overarching theme is to provide a safe and secure home for the tenant’s quiet enjoyment. Key compliance items include the annual renewal of the gas safety certificate, electrics check, the checking of smoke alarms and CO2 detectors before any new tenancy, that furniture and furnishings meet fire safety regulations, that you have a valid Energy Performance Certificate issued before marketing, and more. Regulations change all the time, which is why we have come up with a failsafe checklist that we will guide you through to ensure you are fully compliant at all times.

As a landlord, you have primary rights of entry but these are statutory-regulated according to the Housing Act 1988; for example, you need to give at least 24 hours’ notice to the tenant. However, rights of entry are rather more complex than just paying a visit and we are happy to advise you on this matter.

No, there is no need to attend viewings as we always accompany prospective tenants.

It is absolutely fine to let out a property without furniture if it is marketed as ‘unfurnished’. If, on the other hand, the property is going to be marketed as ‘furnished’, then tenants would expect as a minimum a bed, side table, wardrobe, chest of drawers, dining table set, coffee table and sofa . We are happy to give guidance when we first visit your property for a free valuation.

We engage independent and AIIC accredited inventory clerks before tenant check-in. We will always take at least 20-100 extra photos and provide these via a free link, so both landlords and tenants can access and view them.

7 days after the cleared rent has been received.

This is extremely rare for us as our tenants are very responsible. But should damage occur, we carry out a thorough check-in and check-out report so we can compare the state of the property. At the end of the tenancy, we draw up a dilapidations report. We will then take care to negotiate on your behalf a mutually agreeable solution to have any damage rectified. In the unlikely event that we fail to adjudicate this successfully, we will hand the matter over to the Deposit Protection Service, who offers a free, evidence-based Alternative Dispute Resolution service.

If the service we provide you with includes management, we will have created a float fund for your account. Within the amount, we will be authorised to send contractors to your property for maintenance and repairs purposes. Beyond it, we will seek your authorisation and liaise with appropriate contractors. You can choose your own contractors or if they cannot readily be reached, we will dispatch ours. The cost will then be paid from your next month’s rent.

To date, this has never happened, and it is a core section of our Tenant Handbook that we go through from the moment tenants check-in. If non-payment does happen, we will be on it from the day after the rent is due. We take extreme care to respect the relationship we have with tenants and to discover the problem. After 14 days, the rent will be classified as being in arrears where a charge is levied per day. After 21 days or more, we will formally write and issue a notice to protect our landlord’s rights. We have a solid procedure in place and can advise further if and when non-payment happens.

Yes. If you are a UK resident, you must register for self-assessment and declare income tax to the HMRC. If you are an overseas landlord, we can help complete the relevant forms for you to receive the rent tax-free. If not yet approved, we will declare and pay income tax on your behalf on a quarterly basis.

Yes, we have started to offer this service through a partnership with another independent agency who specialises in properties in east London. Get in touch for more information.

Our focus is currently on residential properties only but we will be happy to make referrals. And be assured, we only refer based on excellence; we do not receive commissions from any agencies.

Certainly. As we offer a refurbishment service, we have excellent relationships with various suppliers.

Yes. We have completed numerous refurbishment projects for our clients. Watch this short video to see  one of our projects. We can handle any size of refurbishment project, from small-scale redecoration to assisting with residential property extensions and conversions.